Service Delivery Policy

hashbnm provides professional services, not physical goods. This page explains how an engagement is delivered, the typical timelines, and what you can expect at each stage.

1. Standard engagement flow

1. Enquiry — you submit the contact form or email us. We reply within 1 working day.
2. Scoping call — a 30-minute call. We send a written scope and fixed-price quote within 3 working days.
3. SOW signed — you approve the scope. We raise the first invoice.
4. Advance cleared — work starts within 2 working days of the advance payment clearing.
5. Weekly demos — every week, you see progress and can change direction.
6. Delivery — final work is handed over. The final invoice is raised.
7. Support window — 2 weeks of post-delivery support at no extra cost.

2. Typical timelines by service

Service	Typical first deliverable	Typical full delivery
Software development	2–3 weeks (first working version)	6–16 weeks (scope-dependent)
Performance marketing	1 week (account audit & tracking setup)	Ongoing (monthly retainer)
Influencer marketing	2 weeks (creator shortlist & briefs)	4–8 weeks (campaign live + report)
Brand & content	2 weeks (first concepts)	4–8 weeks (full system handed over)

These are typical, not guaranteed. Each SOW carries its own committed timeline based on scope.

3. How work is delivered

• Software — source code in a private Git repository you own, deployed to your infrastructure, with a README and handover doc.
• Marketing — reports shared as PDF + live dashboard, ad accounts remain yours, all assets handed over.
• Influencer — campaign report with per-creator cost and outcome, content assets shared via cloud folder.
• Brand & content — design files (Figma), copy docs, and templates your team can use.

4. Delays

If a delay is caused by us, we extend the timeline at no cost or offer a partial refund per our refund policy. If a delay is caused by your side (e.g., pending feedback, missing access), the timeline shifts by the same amount and we will flag it in the weekly demo.

5. Communication

Each engagement has a single point of contact on our side and a single point of contact on yours. Decisions are confirmed over email. We don't use Slack-only or call-only decisions — everything that affects scope or timeline is written down.

6. Support after delivery

Every engagement includes 2 weeks of post-delivery support for issues caused by our work. Beyond that, ongoing support is available on a retainer or per-ticket basis.

Contact

Delivery questions: hello@hashbnm.co.