Refund & Cancellation Policy

This policy applies to all services purchased from Hashbnm India LLP ("hashbnm"). Because we sell professional services (not physical goods), our refund policy reflects the time and team allocation that each engagement requires.

1. Project work (fixed price)

• Advance (50%) — refundable in full if you cancel in writing within 48 hours of payment and before work has started.
• After 48 hours or after work has started — the advance is non-refundable. It covers discovery, scoping, and team allocation.
• Final 50% — invoiced on delivery. If the delivered work does not meet the agreed SOW, we fix it at no extra cost. If we cannot meet the SOW, the final 50% is not charged.

2. Retainers (monthly)

• Retainers can be cancelled with 14 days' written notice before the next billing cycle.
• The current month's retainer is non-refundable once work has begun, but unused hours roll over for one month only.
• If we are unable to deliver the agreed retainer scope in a given month, that month's fee is refunded in full or credited to the next month, at your choice.

3. One-off services

• 100% advance, non-refundable once work has started.
• If you cancel before work starts, a full refund is issued within 7 working days.

4. Influencer campaigns

For influencer campaigns, the campaign management fee is governed by the rules above. Creator fees that have been committed to creators under signed contracts are not refundable, because they are paid out to third parties. Uncommitted creator fees are refundable.

5. How to request a refund

Email accounts@hashbnm.co with the invoice number and the reason for the request. We reply within 2 working days. Approved refunds are processed to the original payment method within 7 working days.

6. Chargebacks

Please contact us before raising a chargeback with your bank or card issuer. Most disputes can be resolved directly and faster. Raising a chargeback without first contacting us may result in suspension of ongoing work.

7. Cancellation by us

We may cancel an engagement if a client breaches these terms, requests work outside our scope (see about), or engages in conduct that puts our team or other clients at risk. In such cases, work completed up to the cancellation date is billed, and any advance for unstarted work is refunded within 7 working days.

8. Force majeure

Neither party is liable for delays or failures caused by events outside their reasonable control, including natural disasters, government action, or major platform outages.

Contact

Refund queries: accounts@hashbnm.co · General: hello@hashbnm.co · Phone: +91 74110 47429